Shipping policy

Shipping Policy

Thank you for shopping with us. We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are normally processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information where available.

Delivery Across Pakistan

We currently offer delivery across Pakistan.

Major cities: Estimated delivery time is 2–5 business days.
Other areas: Estimated delivery time is 3–7 business days.
Delivery times are estimates and may vary due to weather, public holidays, courier delays, remote locations, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may offer free shipping on selected products or orders above a specified amount. Any applicable free-shipping offer will be clearly mentioned on our website.

Cash on Delivery (COD)

If Cash on Delivery is available for your order, you can pay the courier in cash when your order is delivered.

Please provide an accurate and complete phone number and delivery address so that the courier can contact you.

We reserve the right to contact customers to confirm COD orders before dispatch.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or the address/phone number provided is incorrect, the parcel may be returned to us.

If an order is returned because of an incorrect address, refusal to accept the parcel, or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipping.

Tracking

Where tracking is available, we will provide the tracking information after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

Delayed or Lost Orders

While we work with reliable courier services, delivery delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist you.

Once an order has been handed over to the courier, delivery is also subject to the courier's operational conditions.

Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible and provide photographs/videos of the package and product.

We will review the issue and assist you according to our return/refund policy.

Incorrect Address

Customers are responsible for providing an accurate delivery address, phone number, and other required information at checkout.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

International Shipping

At this time, we [do/do not] offer international shipping.

If international shipping is available, additional customs duties, taxes, or import charges may apply depending on the destination country. These charges are generally the responsibility of the customer unless otherwise stated at checkout.